![]() Every interaction the customer has with the website will be their primary means of making their first impression towards the business and its client service. Unfortunately, in online business there is no opportunity for front- line staff to make a good impression. Customers will make their first impressions on the customer service they encounter. Location is not important, furnishings are not an issue, and most of the visual first impression is made through the professional design of the business website. In some ways, the lack of a physical business location allows the online business some leeway that their ‘real world’ counterparts do not enjoy. ![]() Good customer service starts with the design and communication between the company and the staff. Customer service requires a superior quality service through a careful design and execution of a series of activities which include people, technology and processes. Each organization is different in its attitude towards customer service. ![]() Client service is an important part of every business organization. The importance of customer service changes by product, industry and customer. The easiest way to lose a client is because of the poor customer service. For this, a good customer service is important. So customer data collection is essential. It is necessary to every business organization to understand the customer needs for value added service. When a customer walks into a retail business just about anywhere in the world, that customer expects prompt and personal service, especially with regards to questions that they may have about products they wish to purchase.Ĭustomer service or the client service is the service provided to the customer for his satisfaction during and after the purchase. ![]() Not only do ‘real-world’ furnishings and location tell the customer what level of professionalism to expect, but "real world" personal encounters allow first impressions to be determined by how the business approaches its customer service. ![]() Managing online business requires different skills and abilities than managing a business in the ‘real world.’ Customers can easily detect the size and determine the prestige of a business when they have the ability to walk in and take a look around. ![]()
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